May 6, 2013
An open letter to our customers / followers (please feel free to forward):
It’s difficult these days for anyone in the restaurant business to please everyone. As we have seen increasing negativity from Yelpers about our management / our offerings/ our service we have decided to address and revise how we are operating . It’s difficult enough to maintain consistency, keep prices in line, keep wait times in check, just keep people smiling in general and then have to deal with negativity as a result of our team’s efforts.
Issue 1: We are not a FULL service restaurant and have never had any desire to be; we did want to be different than most strip mall pizza shops and have actual plates and metal flatware and glasses with ice. To be fully transparent and not further confuse our customers as to our intentions we are only offering our pies in our take out boxes as before but will offer paper plates/napkins and plastic flatware. Sodas will be offered in CANS only. To be honest, we didn’t expect offering a glass with ice as well as real plates to mislead people into thinking they were dining at Scarpetta.
Issue 2: NO public restroom. Although we would love to be on 3rd St. in a $500K buildout we are only in an old storefront on Pico Blvd. Our restroom is in the back and insurance companies do not allow public access through a commercial kitchen.
Issue 3: Appetizers / salads. Our menu is still under development and we will be adding / deleting as we see fit. We won’t be offering you empty carbs in the form of cheesy breads / breadsticks / fried whatever. Our specialty is deep dish and thin crust pizza and we’d prefer you to save your appetite for that. WIth regard to our “nasty” salad (as some people describe it), I grew up in an Italian family hence I do it my way…here’s some good reading on the subject:
“In Italy, salad is served instead after the main course.
For Italians, salad — generally dressed with extra-virgin olive oil, wine vinegar, salt and pepper — is intended to cleanse the palate and aid in digestion.
The acidity of the vinegar and the fresh lettuces refresh the mouth and tastebuds (in anticipation of dessert!).
And the olive oil helps to settle and balance the digestion.”
If you prefer salads topped with fake cheddar cheese and factory made ranch dressing you may want to hold off on ordering ours.
So there you have it…our pies are as good as always, you know where to find us.
For those looking for ambience. maybe stay on 3rd St.
Please read before ordering
Our free delivery zone encompasses a 3 mile radius in this great city we all call home.
Please consider the fact that your order may not be the only one we are dealing with at the time you call.
Depending on the time of day and your location, please allow us 45-90 minutes to prepare and deliver your pies and we do appreciate your patience in advance.
Feel free to call ahead and place an order for a specific time and place up to a few days in advance.
If you’re really in a hurry, get off the sofa and pick up your pie…. 15% OFF to those that feel so inclined.
Please review our menu before calling so that you at least have an idea of what you would like to order. Yes, modifications are allowed.
If you are really confused, we welcome email inquiries .